What follows is the Privacy Policy (hereinafter, "Website privacy policy" or "policy") that governs the Website Platform refugioaltavista.com (hereinafter, "the Platform") under the ownership of TELEFÉRICO DEL PICO DE TEIDE, S.A. (hereinafter "TELEFÉRICO"), with an address at Calle San Francisco, Número 5, 4º, 38002, Santa Cruz de Tenerife, Tax Identification Number A-38002549, registered in the Santa Cruz de Tenerife Commercial Register on Page 15, File 174, Book 1 of Section 3ª.
You can contact TELEFÉRICO on telephone number 922010445 or via e-mail at: info@refugioaltavista.com.
PLEASE, TAKE A FEW MINUTES TO READ OUR PRIVACY POLICY, IT WILL NOT TAKE YOU LONG. WE WANT TO EXPLAIN HOW WE HANDLE AND PROTECT YOUR PERSONAL INFORMATION AND YOUR RIGHTS IN CLEAR, SIMPLE, TRANSPARENT TERMS. YOUR SECURITY AND THAT OF YOUR PERSONAL DATA IS IMPORTANT TO US AT TELEFÉRICO AND WE TAKE ITS PROTECTION VERY SERIOUSLY.
WHO IS THIS POLICY AIMED AT AND WHO DOES IT APPLY TO?
This policy applies to all users of the platform, whether they are customers of TELEFÉRICO or not (hereinafter, indistinctly, "the user" or "users") who are considered natural persons. By personal data, we mean any information about an identified or identifiable natural person. If you are already a customerof TELEFÉRICO, because you have entered into a contract with us, you should also refer to the information contained therein regarding the specific privacy terms.
IF YOU BROWSE OR USE OUR WEBSITE PLATFORM, WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
We are responsible for the processing of your personal data:
- Complete name of the entity: TELEFÉRICO DEL PICO DE TEIDE, S.A.
- CIF: A-38002549
- Registered address: Calle San Francisco, Número 5, 4º, 38002, Santa Cruz de Tenerife.
- Contact telephone/s: +34 922010445
- Contact e-mail (general):info@refugioaltavista.com
WHO IS TELEFERICO'S DATA PROTECTION OFFICER (DPO)?
TELEFERICO has appointed a DATA PROTECTION OFFICER (DPO), who users may contact regarding all matters relating to the processing of their personal data and to exercise of their rights under GDPR. You can contact our DPO using the following contact details:
- Postal address: Calle San Francisco, Número 5, 4º, 38002, Santa Cruz de Tenerife
- Contact e-mail address:dpd@volcanoteide.com
PROCESSING OF DATA CARRIED OUT VIA THE PLATFORM
Purposes of processing | Additional information | Data category | Legal basis | Storage time |
Browsing the website | Giving you access to the information and content available on the website. | Web browsing data (your browsing data supported by cookies, web pages you visit, connection time, etc.). | Your consent, especially when accepting or authorising the use of cookies that require it, as set out in our Cookies Policy (ex art. 6.1(a) of the GDPR). | Your data will be kept for the essential and necessary time to enable you to browse and use our website and its contents correctly. |
Handling your requests or enquiries | For this purpose, the contact form is enabled in the "Contact" section of the platform. | - Personal identification data (name and surname). | Your consent | For the time strictly necessary to resolve or attend to the same. |
To manage any incident or complaint | • Personal identification data (name and surname, NIF(Tax ID No.)). | Your consent and, as the case may be, execution of pre-contractual measures at the request of the user/interested party. | For the time necessary to correctly deal with your complaints, or, if the complaints consist of the execution of pre-contractual measures or the signing of a contract with TELEFÉRICO, for the time necessary to duly satisfy such execution or request. | |
Manage your booking | Form for booking/purchase management. | • Details of the person making the reservation (name, surname, DNI, NIE, Passport, nationality, date of birth) | Your consent and the execution of contractual measures. | For the time necessary for TELEFÉRICO, to process the data in compliance with the legally established deadlines. |
When the legitimate basis for the processing of your personal data is your consent, we remind you that you have the right to revoke it at any time simply and at no cost by writing to our Data Protection Officer: dpd@volcanoteide.com
With regard to the retention period, in general, when the personal data is no longer required for the purposes for which it was collected, it will be blocked, remaining available only to the competent authorities for any potential legal responsibilities during the processing thereof, always in accordance with the applicable regulations. The data may not be used for purposes other than these. Once the corresponding legal deadlines have passed in the event of blocking, your data will be deleted in accordance with the applicable regulations, and may also, if applicable, be securely anonymised by TELEFÉRICO (anonymised/non-personal data).
WHAT ARE THE CONSEQUENCES OF NOT PROVIDING US WITH YOUR DATA?
We endeavour to request or apply the minimum data required to achieve our corporate purpose and objectives. Always in line with the principles of applicable law.
However, failure to provide your personal data may make it impossible for you to: 1) browse our website correctly (if you disable technical cookies)
In all cases, the personal information and data you provide must be adequate, relevant, and limited to what is requested via the platform’s forms; 2) accurate, current, and truthful, so that your identity can be properly verified, and you can access the platform’s services.
Users are fully responsible for the personal data they supply to TELEFÉRICO in the context of the platform and, where applicable, any services that are requested or subscribed to.
DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
As a general rule, we do not share your data with third parties, nor do we sell it or offer it to the same. However, as a customer of TELEFÉRICO, your personal data may be shared with companies we work with, in the manner and for the purposes described in the contracts signed with them and/or with us. For the purposes indicated above, your personal data may be shared, where appropriate, with the following recipients:
- Public Authoriries in the cases provided for by Law.
- State Security Forces.
- Courts and Tribunals.
Similarly, it is possible that certain third parties may have access to your personal data as part of the services that they provide to TELEFÉRICO. For example, in the case of third-party cookies applied on the platform (see cookies policy).
TELEFÉRICO has various personal data processors under its control, allowing access to them, as trusted suppliers, and to the extent that is strictly necessary for the provision of the services contracted with them. Such data processors operate under a service contract under the terms, conditions and guarantees contained in article 28 of the GDPR, TELEFÉRICO conducts the necessary controls, inspections, and audits in this area to ensure that these data processors strictly adhere to the contracts established for this purpose and comply with the applicable laws and regulations.
IS YOUR PERSONAL DATA TRANSFERRED INTERNATIONALLY?
In general, no international transfers of your personal data are planned, and the necessary measures and guarantees are adopted by TELEFÉRICO in accordance with current personal data protection regulations. Notwithstanding the above, in our cookies policy you will find information on the use of cookies by third parties who may transfer personal data internationally. You can read the privacy policies of third parties that place cookies on this website, in our Cookie Policy.
WHAT RIGHTS DO YOU HAVE, WHAT DO THEY MEAN AND HOW CAN YOU EXERCISE THEM?
You may exercise your rights of access, rectification, deletion, portability, limitation of processing and opposition by sending letter addressed to the company's registered office, Calle San Francisco, Número 5, 4º, 38002, Santa Cruz de Tenerife or by e-mail addressed to the Data Protection Officer dpd@volcanoteide.com.
Please note that if you do not consider that your personal rights have been duly attended to, you may file a complaint with the competent supervisory authority, in this case, the Spanish Data Protection Agency (AEPD). For more information, please visit the website www.aepd.es, although we encourage you to contact our DPO first (dpd@volcanoteide.com), so that we can analyse your specific situation and try, if possible, to find an effective, amicable solution. so that we can analyse the specific situation concerned and try, where appropriate, to find an effective and amicable solution.
ARE SECURITY MEASURES APPLIED FOR YOUR PERSONAL DATA?
Taking into account the nature, scope, context, and the aforementioned purposes of the processing, as well as the risks of varying likelihood and severity to your rights and freedoms, TELEFÉRICOapplies (and will continue to apply) appropriate technical and organisational measures to ensure the proper security and protection of your personal data, following the principles of privacy by design and by default, and implementing a risk-based approach that will be reviewed and updated by TELEFÉRICO as necessary. The use of the Hyper Text Transfer Protocol (HTTPS) on our platform is an enhanced guarantee for the security of your personal data.
TERM AND MODIFICATION OF THE PRIVACY POLICY
TELEFÉRICO reserves the right to modify this policy to adapt it to future legislative, doctrinal or jurisprudential developments that may be applicable, or for technical, operational, commercial, corporate and business reasons, informing you in advance and reasonably of the changes that may occur whenever possible. We recommend you read this policy in detail each time you access this platform, as any modification will be published here.