Customer Services:

Service provided by Volcano Teide
Central Offices in Santa Cruz
Calle San Francisco, 5, floor 4 (Administration) and floor 10 (Customer service and reservations)
38002 Santa Cruz de Tenerife

Email for information and reservation enquiries:
info@refugioaltavista.com

Phone: +34 922010445

Customer service contact times:

  • All year round except July, August and September: from 8 am to 6 pm
  • Summer contact times from 1st July to 30th September: from 8 am to 7 pm.

Refuge facilities:

  • Address: TF-21, KM 40, 2, 38300 La Orotava, Santa Cruz de Tenerife
  • Opening hours:
    • Open from 11 am to 5 pm for the general public.
    • Open from 7 pm to 8 am for guests with an overnight booking. You must check in before 10 pm.
    • Closed to the public from 8 am to 11 am and from 5 pm to 7 pm for cleaning, maintenance and the provision of supplies.
    • The refuge is open every day, all year round, except for the nights of 24th and 31st December and the mornings of 25th December and 1st January, when the facilities will be open from 7 pm.

TenerifeON (Teide trails):

For information about the walking and climbing trails in the Teide National Park.
Website: www.tenerifeon.es
Email: tenerifeon@gesplan.es

...or simply fill out this form:

TELEFÉRICO DEL PICO DE TEIDE, S.A., acting as Data Controller, will process your personal data for the purpose of handling your enquiry and/or contact request. You can find further information on the processing of your personal data, as well as details on how to exercise your rights of access, rectification, erasure and other rights in our Privacy Policy, or by contacting our Data Protection Officer at dpd@volcanoteide.com

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Where to find us

Altavista Refuge Customer Services Offices