These Booking Terms & Conditions (hereinafter, "Terms & Conditions" or "T&Cs"), along with the web booking form, and any Special Conditions that may be indicated, constitute the contract between TELEFÉRICO DEL PICO DE TEIDE, S.A. (hereinafter, "TELEFÉRICO" or "us" or "we") and any user interested in the services (hereinafter, "the User" or "you") available on our website:  https://www.refugioaltavista.com/. Please take care to read these Terms and Conditions carefully, as they constitute a binding contract between the Parties.

When submitting the web booking form you must tick the "I accept the Booking Terms & Conditions " box next to the form. By checking this box, you declare that you have read these Terms and Conditions, that you accept them and that you expressly consent to all contents of the contract in the version published at the time of acceptance, and that you will comply with them without reservation.

Index

1. Parties

These Terms & Conditions are published according to the applicable legislation, for the purposes of this contract, the Parties are:

TELEFÉRICO DEL PICO DE TEIDE, S.A., (hereinafter TELEFÉRICO) a Spanish company with a registered address at Calle San Francisco, Number 5, 4º, 38002, Santa Cruz de Tenerife, Tax Identification Code A-38002549, registered in the Santa Cruz de Tenerife Commercial Register on Page 15, File 174, Book 1 of Section 3ª

Furthermore, the User, who is identified by the details provided on the online booking form, is responsible for ensuring that such details are true, up to date and accurate. They also confirm that they are at least eighteen (18) years old and have the legal capacity to enter into contracts. Parents and legal guardians are responsible for the compliance minors using the website, both in terms of actions taken and any harm caused.

2. Purpose

These Booking T&Cs govern the terms and conditions applicable to Users booking spaces at Altavista Refuge via the website owned by TELEFÉRICO.

The use of these on-line booking services constitutes a contract between the parties with full and unreserved acceptance by the User of every one of the clauses of these T&Cs, without their written transcription being necessary or required by the parties.

3. Booking process

Once the booking has been made through the Platform, the User will receive an e-mail confirming the booking. TELEFÉRICO shall only be bound by bookings that are confirmed by a confirmation email sent to the User from the email address above and in line with the terms and conditions detailed in the email.

If a User finds any errors in the data included in the online booking form, they may modify the necessary data directly on the "Manage your booking” page. If you have any other questions, you may notify us within 24 hours of receiving the e-mail, using the address or telephone noted in point 1 of these T&Cs. Otherwise, you will be deemed to have accepted the booking terms and conditions of the booking detailed herein.

On receipt of the confirmation e-mail and if no comments are made by the User within the indicated time period, the booking is confirmed and secured until your arrival at the refuge, using the card you provided during the booking process. All of the above, without prejudice to the Specific Conditions applicable to each individual case.

4. Payments

You can pay for your booking by bank card (Visa, MasterCard, Amex, 4B card, Euro6000, Diners, JCB and UPIX) via the Redsys payment platform. The selected card must remain valid until your arrival.

TELEFÉRICO works with payment service providers to offer the most convenient payment methods and keep your payment information secure. When you make a booking, you agree that you must not use an invalid or unauthorised payment method.

TELEFÉRICO will also accept PayPal as a payment method, subject to the following terms and conditions.

5. Changes, modifications or cancellations

Your bank card serves only a means of guarantee. If you wish to make any changes, modifications or cancellations to your booking, you must do so in advance of the check-in date specified in the Payment terms of the selected rate or offer. Otherwise, you will be subject to the specified charges.

This clause is not valid for bookings made at special rates. For special rates, the respective Payment terms will apply.

6. Pricing

The following is a table of prices (Taxes included) for accommodation:

Unit Price

% Discount*

General

€71.00

0.00% 

Tenerife Resident

€29.00

59.15%

Mountaineers/climbers with FEDME membership

€56.80

20.00%

(*With regards to discounted rates for residents and federation members: There are special rates for Tenerife residents and members of Canary Islands mountaineering associations, as well as members of the Spanish Federation of Mountain and Climbing Sports (FEDME). The Customer Service team will request proof of this status following the confirmation email. If you cannot provide proof, the rate difference must be paid through PayGold, which is a payment link associated with the RedSys platform, you must pay the applicable amount or forfeit your reservation.)

7. Admission, stay, permits and restrictions

7.1 Admission and stay.

These are the opening hours you should be aware of:

  • Open from 11 am to 5 pm for the general public.
  • Open from 7 pm to 8 am for guests with a reservation. You must check in before 10 pm.

Please note you can only stay at Altavista Refuge for one (1) night.

  • The facilities will be closed to the public from 8 am to 11 am and from 5 pm to 7 pm for cleaning, maintenance and the provision of supplies.
  • The Refuge is open every day of the year, except for the nights of 24th and 31st December and the mornings of 25th December and 1st January, when the facilities will open from 7 pm.

Upon arrival at the Refuge, you will need the following information/documentation to check in:

  • A valid booking confirmation and a form of ID (DNI, NIE or Passport) to stay overnight at Altavista Refuge, even for minors.
  • All guests should check in online in advance or directly at the Refuge.
  • To benefit from the discounted rates in the pricing table, Tenerife residents or members of the Spanish Federation of Mountain Sports and Climbing (FEDME) will also need proof of this status.

We would like to inform you that staff will be present to assist with any enquiries throughout your stay at Altavista Refuge.

7.2. Trail permits included in the reservation:

An overnight booking at Altavista Refuge includes the permits required for the following trails: PNT 07 Montaña Blanca – La Rambleta (upper station of the cable car) and/or PNT 10 Telesforo Bravo, these will be processed on your behalf with the relevant public authority, namely the Cabildo Insular de Tenerife. TELEFÉRICO would like to inform you that an overnight stay at the Refuge entitles you to the access permits listed below, without having to apply separately for these permits on TenerifeON, presenting your booking confirmation for an overnight stay at the Refuge at the trail checkpoints allows you access as follows:

  • Access to Montaña Blanca trail 7 between 3 pm and midnight on the day of your overnight stay and between 9 am and 12 pm on the morning immediately after your overnight stay.
  • Telesforo Bravo to Pico del Teide trail no. 10 from 6 am to 9 am on the day immediately following your overnight stay. Important: you must leave the trail by 9 am.

Further information on these access points: Access to these trails is controlled by the Tenerife government via the TenerifeON website. Safety and conservation measures in the National Park.

How to get to Altavista Refuge?

You can get to Altavista Refuge on foot, via the Teide mountain trails.

  • Access to the trails on foot to reach Altavista Refuge (PNT 11 Mirador de la Fortaleza, (a free access trail), and PNT 7 Montaña Blanca, (a restricted access trail), or to climb the peak of the Teide, PNT 10 Telesforo Bravo, (a restricted access trail)) is included in your reservation for an overnight stay at the Refuge.

a) Getting to Altavista Refuge:

There are two ways to access the refuge on foot:

  • Climbing the Montaña Blanca footpath (no. 7): a challenging, difficult trail, as it covers rocky terrain with a steep slope and visitors will need to cope with the altitude. It takes between 4 and 5 hours of walking uphill to get there, visitors can walk between 3 pm and midnight on the day of their refuge booking. Please note that you must check in at the refuge before 10 pm.
  • Travelling comfortably via the Mount Teide Cable Car (prior reservation essential): from the upper station of the cable car, you can access Altavista Refuge via Mirador de la Fortaleza trail number 11, which then links to Montaña Blanca trail number 7 towards Altavista Refuge. It takes about an hour to reach the refuge. It is important to bear in mind that the cable car may be unavailable due to the weather or technical reasons, so you may need to climb entirely on foot along trail number 7 to reach the refuge.

b) Leaving Altavista Refuge:

  • Walk down trail number 7 (Montaña Blanca) between 9 am and 12 pm on the morning after your overnight stay.
  • Weather permitting, and provided the cable car is operating (ticket not included in your Refugio booking), you can take the cable car down from the top station to the base station, at the Teide Cable Car Visitor Centre. Important note: Cable car descent tickets cannot be booked in advance, they are subject the cable car running and therefore can only be booked at the top station by scanning a QR code using a mobile device and paying by credit or debit card. No cash payments
  • If the cable car is not running, you must walk down trail number 7 (Montaña Blanca) between 9 am and 12 pm immediately after your overnight stay.

7.3. Restrictions.

  • As the main access to Altavista Refuge is via the Montaña Blanca trail, which is a difficult climb, people with heart, respiratory or mobility problems cannot stay overnight in the refuge, in line with the trail restrictions.
  • Pregnant women are not allowed to stay in the refuge overnight because of the health risks caused by the altitude and the Montaña Blanca trail.
  • Given the difficulty of climbing the Montaña Blanca trail and the possibility that the cable car may not be running, children under 14 are not allowed on trail no. 7 (Montaña Blanca) or in the Refuge, and minors (age 14 and over) must be accompanied by a responsible adult.
  • Pets are not allowed in the Refuge.

8. Refuge Rules

The Refuge cannot be held responsible for guests' or visitors’ personal belongings.

Rules to be observed by anyone using the Refuge facilities.

The following is expressly prohibited:

  • Lighting fires or candles, smoking, or using or handling any oxidising or combustible material that could pose a fire risk in any indoor or outdoor area of the Refuge, or in its immediate vicinity.
  • Consuming and/or selling spirits or alcoholic drinks within the premises and in the immediate vicinity outside them.
  • Moving furniture or belongings from their usual places and taking any materials intended for use inside the premises outside.
  • Operating any audio equipment which, in the opinion of the refuge staff, might cause a disturbance to other users.
  • Entering areas for private use reserved exclusively for Refuge staff, or areas restricted to guests (lounge, kitchen and bedrooms), without having an overnight booking.
  • Carrying out any activity on the premises other than those for which the Refuge is intended.
  • Stacking materials or blocking access points in a way that could prevent people from leaving the refuge immediately in the event of an emergency.
  • Staying overnight or camping outside and in the immediate vicinity of the refuge.
  • Using drones for recreational or private purposes throughout the Teide National Park.
  • Leaving rubbish and waste on the refuge premises or anywhere within Teide National Park.

Additional rules for overnight guests:

In addition to the above, guests staying at the Refuge must also adhere to rules regarding the use of the facilities, good relations between guests and respect for Refuge staff.

The following are expressly prohibited:

  • Cooking on the premises.
  • Entering the bedrooms before 7 pm and sleeping in the communal areas.
  • Failing to respect other guests’ right to rest. Absolute silence must be observed from 10 pm until 6:30 am the following day.
  • Guests must not remain in their rooms after 8 am, except in the event of sudden illness or other impediment; such cases must be reported to the refuge staff.
  • Leaving rubbish at the refuge is prohibited, as is leaving the sleeping bag required for overnight stays, which guests must take with them.
In addition, guests must:
  • Ensure the conservation of the refuge and use of its facilities, equipment and services appropriately.
  • Use the refuge’s electricity and water resources sensibly, as it is not connected to the mains supply; you must comply at all times with the instructions and any restrictions issued by the refuge staff.
  • Follow any instructions given to you at any time by refuge staff in order to ensure the safety of guests and a harmonious atmosphere, as well as to ensure the upkeep and smooth running of the facility.
  • Show ID to stay overnight at the refuge. You must bring:
    • Valid proof of booking and ID (DNI, NIE or Passport) must be shown to stay overnight at Altavista Refuge, even for minors. All guests must check in, either in advance online or, failing that, directly at the Refuge.
    • Proof of Tenerife resident status or membership of the Spanish Federation of Mountain Sports and Climbing (FEDME) will be required to receive the applicable discounts.

9. Mandatory equipment and safety recommendations

9.1 Mandatory equipment:

Please note the following mandatory equipment required by TenerifeON to walk on trails number 7 (Montaña Blanca) and number 10 (Telesforo Bravo to the summit of Teide).

To access the main routes and especially the ascent to Pico del Teide (the summit), you must have the following equipment:

  • Suitable hiking boots: The volcanic and stony terrain requires sturdy shoes with good grip. To access the Teide trails, you must to wear appropriate footwear. In other words, it is essential to wear hiking boots, ideally high-top ones, or closed-toe trekking shoes with good grip and support, and a non-slip, grippy sole. For safety reasons, it is expressly forbidden to wear heels, wedges, platforms, loafers and shoes with smooth soles or open-toes/heels.
  • Sufficient warm clothing: Temperatures can drop sharply, even in summer. Warm, weatherproof clothing and a thermal blanket are compulsory. It is also compulsory to bring a thermal jacket or equivalent and have long trousers (wear or carry them in your bag), even in summer, plus a hat and gloves in winter. The weather can change suddenly.at high altitude on the Teide. Low temperatures, strong wind and extreme sun exposure are common, even on seemingly stable days.
  • Sufficient water: Dehydration is one of the most common risks. Carry at least 1.5 litres per person. It is recommended you bring some food with you for energy.
  • A fully charged mobile phone: It is your main tool in an emergency.
  • A torch or head torch with spare batteries: This is essential if you plan to walk at dawn, at dusk or at night.
  • Dormitories at the Refuge do not have any bedding for hygiene and environmental reasons: a sleeping bag is compulsory. Personal documentation (DNI, NIE or passport) and your bookingfor an overnight stay at the refuge and to access Montaña Blanca trail number 7 and Telesforo Bravo trail number 10.
  • Beware of ice and snow at certain times of the year: Should the Montaña Blanca (number 7) and Telesforo Bravo (number 10) trails be closed because of a decision to introduce preventive measures due to ice and snow, access will only be permitted to expert mountaineers. Participants are required to sign a declaration of responsibility and to wear technical winter clothing, 10- or 12-point crampons suitable for the footwear being worn, and ice axes. Further information at TenerifeON. 

9.2 Recommended equipment

In addition to the mandatory equipment listed above, it is advisable to bring:

  • Sunglasses and a cap or hat to protect you from the sun, even on cloudy days.
  • High protection sunscreen.
  • A lightweight backpack, filled with just the essentials.
  • Hiking poles may be useful on steep sections. If you are planning to use hiking poles, please note that, under the Teide National Park Master Plan for Use and Management (PRUG), poles with metal tips are not permitted anywhere within the park, even when the tips are covered with rubber caps or similar protective materials.
  • Coins or debit/credit cards for the vending machines for water, hot drinks and non-perishable food at Altavista Refuge (banknotes cannot be used).

9.3 Specific rules for access to Pico del Teide

  • Telesforo Bravo trail number 10 is the only permitted route for accessing Pico del Teide.
  • Your reservation to stay overnight at the Refuge includes access to the Telesforo Bravo trail (number 10) between 6 am and 9 am. You must leave the trail by 9 am.
  • Maximum simultaneous capacity: 50 people on the trail, 10 in the crater.
  • You are not allowed to walk the entire edge of the crater, nor to enter it.

9.4 Specific rules for access to Montaña Blanca trail number 7

  • You will reach the Refuge via the Montaña Blanca mountain trail.
  • The reservation to stay overnight at the Refuge includes access to the Montaña Blanca trail (number 7) between 3 pm and midnight on the day of your reservation (ascent), and between 9 am and 12 pm on the morning immediately after your overnight stay.

Beware of ice and snow at certain times of the year. Should the Montaña Blanca (number 7) and Telesforo Bravo (number 10) trails be closed because of a decision to introduce preventive measures due to ice and snow, access will only be permitted to expert mountaineers who sign a declaration of responsibility (which can be downloaded at TenerifeOn). You must wear technical winter clothing, 10- or 12-point crampons suitable for the footwear you are wearing, and ice axes. Further information at TenerifeON. 

9.5 Recommendations.

At TELEFÉRICO we would like to remind you that, for your safety during your stay at the refuge you must:

  • Wear warm, weatherproof clothing and footwear suitable for the mountains, even in summer. Only bring what you need, so as not to overload your backpack. Please note that water, soft drinks, hot drinks and non-perishable food can be purchased from our vending machines at the refuge. If you wish, you can bring your own food and heat it up at the facilities.
  • Protect yourself from sunstroke with sunglasses, a hat and sunscreen.
  • Carry sufficient water with you during the ascent and/or descent. If you need more water, remember that, although vending machines carrying water are available in our facilities, you will need coins or a credit or debit card to use them (banknotes are not accepted).
  • If you experience any symptoms of altitude sickness, start your descent as soon as possible.
  • In case of serious illness, call 112, the emergency telephone number.
  • Remember that our facilities have toilets but there are no showers.
  • Always act prudently and at your own risk.

10. Data protection

Any personal information or data you provide to us will be processed in accordance with the provisions of the Privacy Policy. By proceeding via the web booking form, you give us the right us to process your personal data in accordance with your consent, as well as for the actual contractual obligations of these T&Cs.

Every person staying at the accommodation must have personal identification documents, as well as any proof of status needed to verify:

  • that the booking conditions and any conditions for subsidised rates are met, such as the age of minors, residence status or sporting memberships, as well as the identity of the guests specified on the booking
  • that the conditions for discounted rates (where applicable) applied to the booking are met.
  • and that the person making the booking is the holder of the bank card used to make the payment/pre-payment for the booking.

In light of this, you acknowledge and declare that all the information or data you have provided us with is true and correct.

11. Liability disclaimer

Except in those cases expressly described in these T&Cs and to the extent permitted by law, TELEFÉRICO shall not be liable for damages of any nature that may be due to the lack of accuracy, completeness or timeliness, including errors and omissions, of the information contained on our website. Likewise, it is also exempt from any duty or obligation to verify or monitor its content and information.

12. Applicable law

These T&Cs are governed by Spanish law, specifically, Royal Legislative Decree 1/2007, of 16th November, which approves the Revised Text of the General Law for the Defence of Consumers and Users ("TRLGDCU"). Law 7/1998, of 13th April, on General Contracting Conditions; LSSICE; the General Data Protection Regulation of the EU 2016/679, the European Parliament and of the Council law of 27th April 2016, on the protection of natural persons concerning the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (‘GDPR’); and the Organic Law 3/2018, of 5th December, on the Protection of Personal Data and the Guarantee of Digital Rights (‘LOPDGDD’).

13. Conflict resolution

Any dispute in relation to the present T&Cs shall be submitted to the Courts and Tribunals of the City of Santa Cruz de Tenerife, unless the applicable regulations establish the competence of other Courts and Tribunals for these purposes. If the User is considered a consumer, the applicable jurisdiction shall be that of their domicile.

If one of the provisions of these T&Cs is declared null and void, the remaining provisions shall not be affected by such nullity and shall remain in force for the parties under the agreed terms. Any stipulation that could be affected by such nullity must be replaced in accordance with the law and in line with the original intention.